Privacy Policy

Effective Date: December 1, 2024

Last Updated: December 1, 2024

Kite & Wing values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our store, use our services, or interact with our website.

1. Information We Collect

We may collect the following types of information from you:

1.1 Personal Information

• Contact Information: Name, email address, phone number, and shipping address.

• Payment Information: Credit/debit card details (processed securely through third-party payment processors).

• Identification Information (if applicable): For warranty or order pickup verification.

1.2 Non-Personal Information

• Device and Browsing Data: IP address, browser type, operating system, and pages visited on our website.

• Transaction Data: Details of purchases, repair orders, and communications with us.

1.3 Information Provided Voluntarily

• Any additional information you provide when contacting us, such as feedback, survey responses, or inquiries.

2. How We Use Your Information

We use the information collected to:

• Process orders, repairs, and payments.

• Communicate with you about your orders, services, or promotions.

• Improve our products, services, and customer experience.

• Comply with legal and regulatory requirements.

• Prevent fraud, unauthorized access, or misuse of our systems.

3. How We Protect Your Information

We take reasonable steps to secure your personal information, including:

• Data Encryption: Sensitive information, such as payment details, is encrypted during transmission.

• Access Controls: Only authorized personnel can access personal data.

• Secure Storage: Personal information is stored in secure systems with regular monitoring.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to protect your own information, such as by safeguarding passwords and using secure connections.

4. Sharing of Information

We do not sell your personal information. However, we may share your information in the following cases:

• Service Providers: With third-party companies that assist us in providing services, such as payment processors, shipping providers, or IT support.

• Legal Requirements: If required by law, subpoena, or court order, or to protect our legal rights.

• Business Transfers: If our business is sold, merged, or reorganized, customer information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience, including:

• Performance Cookies: To analyze website performance and visitor interactions.

• Functional Cookies: To remember your preferences (e.g., language, location).

• Marketing Cookies: To deliver tailored advertisements (if applicable).

You can manage or disable cookies through your browser settings. Disabling cookies may affect your website experience.

6. Your Rights

Under Florida law, you have the right to:

• Access Your Information: Request a copy of the personal information we have collected about you.

• Correct Your Information: Request corrections to inaccuracies in your personal information.

• Delete Your Information: Request that we delete your personal information, subject to certain exceptions (e.g., compliance with legal obligations).

To exercise these rights, contact us at contact@kitewing.us or +1 (772) 282-4617.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of any such data, it will be promptly deleted.

8. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any personal information.

9. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, we securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

11. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Kite & Wing

3848 SE Dixie Hwy

Stuart, FL 34997

contact@kitewing.us

+1 (772) 282-4617